Customer Relationship Management (CRM) Specialist

Join One Third Consulting Abroad as a Customer Relationship Management (CRM) Specialist in Malang, Jawa Timur and play a pivotal role in enhancing customer satisfaction while driving business growth through strategic upselling and cross-selling initiatives. Our company is a trusted name in the consulting industry, known for our commitment to excellence and innovation. In this role, you will be responsible for managing and optimizing our CRM system, Salesforce, to ensure seamless customer interactions and data-driven decision making.

As a CRM Specialist at One Third Consulting Abroad, you will work closely with our sales team to identify opportunities for growth, analyze customer data to predict trends, and implement strategies to improve customer retention. You will also be responsible for training staff on the use of our CRM system and ensuring compliance with data privacy regulations. This is an exciting opportunity to leverage your expertise in CRM and contribute to the success of our growing team in Malang.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the Salesforce CRM system to enhance customer interactions and data accuracy.
• Identify upselling and cross-selling opportunities by analyzing customer data and trends.
• Develop and implement strategies to improve customer retention and satisfaction.
• Train staff on the effective use of the CRM system and best practices for customer engagement.
• Monitor and report on key CRM metrics to provide insights for business decision making.
• Ensure compliance with data privacy regulations and internal policies.
• Collaborate with the sales team to drive revenue growth and achieve sales targets.
• Provide regular updates and feedback to the management on CRM performance and customer insights.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a CRM Specialist or similar role, preferably in the consulting industry.
• Certification in Salesforce or equivalent CRM systems is a plus.
• Strong analytical skills with the ability to interpret customer data and trends.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Proficiency in using Microsoft Office Suite and other relevant software tools.
• Familiarity with data privacy regulations and best practices.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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